Site down, hacked or broken? We're here to help.
Emergency Craft CMS support when you need it most. Tell us what's happened and we'll assess it fast — an honest view of what it'll take to fix, before any billable work starts.
Typical response in working hours, Monday to Friday.
Assessment first, with no call-out fee. You only pay for the work.
Emergency work, estimated and agreed before we start.
We can help whether we built it or not.
What counts as an SOS?
An SOS is an emergency problem with your Craft CMS that you can't get fixed yourself. If your site is down or misbehaving and you need it sorted, that's exactly what this is for.
- Your site has been hacked or compromised
- An update or deploy has broken the site
- A critical feature has stopped working
- Your previous developer is no longer reachable
How it works
Email us
Send as much detail as you can to sos@mutual.agency — what's broken, when it started, and anything you've already tried.
We assess it, free
We get back to you as quickly as we can, look at what's happened, and give you an honest view of what it'll take to fix. No call-out fee.
We get you stable
We agree an estimate before any billable work starts, then get your site back on its feet — charged at £150/hour, with no surprises.
Frequently Asked Questions
No. We help with emergencies on any Craft CMS site, whether we built it or not. If it turns out you need ongoing support afterwards, we can talk about that too — but there's no obligation.
Yes. If you're a design agency or freelance developer and a client build has gone wrong, we can step in quietly and get you back on track — working to you, not around you. Once things are stable, we hand back cleanly, or stay involved if that's what you need.
Emergency work is charged at £150 per hour. We'll assess the problem first and give you an estimate before we start any billable work, so there are no surprises. If it's something we can resolve in a few minutes, we'll tell you that too.
No. The assessment is free. You only pay for the work itself.
We aim to respond to SOS emails within 1 hour during working hours, Monday to Friday.
We'll reply as soon as we can.
We're Craft CMS specialists. We've built over 100 sites on Craft CMS and every developer on our team works with it daily. If it's a Craft problem, we've likely seen it before — and we'll be honest with you if we're stumped.
No. We're not a Craft Commerce shop, so we won't be well placed to help you there.
That's up to you. Some people need a one-off fix and we never hear from them again. Others realise their site needs more attention and we move into an ongoing support arrangement. Either is fine — we'll give you an honest recommendation based on what we find.
No. We're Craft CMS specialists and we don't work with other platforms.
Your site's down. Let's fix it.
Send us as much detail as you can — what's broken, when it started, and anything you've already tried. We'll come straight back with an honest assessment.
sos@mutual.agency