hello@mutual.agency 01424 559 858
Thanks — that’s landed with us.
Emma or Andrew will reply personally, usually within a working day.
We look after your Craft CMS site so you can get on with growth.
Mutual One combines Craft support, retainer hours and our own analytics, SEO, AI and governance tools in one monthly plan. Everything the site needs to run, plus the data to make it work harder.
Plans start at £100 a month, and you add hands-on design and development time as you need it.
A copy tweak, a new page, a quick layout change — each one needs a developer, a quote and a slot in the queue, so your site lags behind the business.
A developer's on call every working day, so your request gets picked up, not parked.
Raise an issue elsewhere and you're stuck in a queue, waiting days for a reply from someone who doesn't know your site.
We usually reply within 30 minutes during working hours.
Licences, plugin subscriptions, hosting, renewals — a pile of invoices from different vendors, and no clear answer to who's responsible for what.
We take it all on: one team, one bill, one point of contact.
AI search, new SEO and optimisation techniques, accessibility rules — keeping up is a full-time job, and it's easy to quietly fall behind.
We stay across AI search, SEO and accessibility, and put what works into your site.
You can see a visitor count, but not which companies are looking, what's resonating or what's driving people away.
We surface that intelligence right inside your CMS.
Unpatched Craft, expired licences, cookie reports no one's reviewing, no monitoring — too often you only find out something's wrong once it's too late.
We monitor around the clock, back up daily, and stay on top of patches, fixes and cookie consent.
Technical support, Training, Hosting, Design, Development, Catch-ups, Custom reporting
AI Assistant, AI Chatbot, Advanced search, Audience Lens, AI SEO Keyword Optimiser, AI Accessibility Review, AI Spelling & Grammar, AI Alt Text Generation, AI Summaries, AI Translations, AI Focal Point
Built-in Analytics, Content Feedback, Weekly Digests
Auto Link, LLMs.txt, WebMCP, Redirect Manager, UTM Generator, Short Links, QR Manager
Content Ideas, Refresh Radar, Forms, Asset Resizing, Asset Usage
Managed CMS Updates, Licence Management, Audit Log, Single Sign-On, Maintenance Mode, Cookie Consent, Turnstile Protection, CSP Manager, Uptime Monitoring
“Support is excellent — I generally get a response within 30 minutes, so I know the request has been received and, if not already fixed, it is being worked on.”
No problem. If you're still on Craft 3 or 4, we handle the full upgrade to Craft 5 first — including a plugin compatibility review, testing and QA — before setting Mutual One up. The upgrade is quoted separately, and we'll talk it through with you.
Almost always, yes. We regularly take over Craft sites built by other agencies and developers. We start with an audit: what version it's on, what custom code and plugins are in there, what's out of date and what will break first. You get that written down with a cost against each item before you commit to anything. Then we bring it under our support and set Mutual One up.
Mutual One is built specifically for Craft CMS, so the platform needs a Craft site to run on — that's where we specialise and where we focus. If you're on another platform and thinking about moving to Craft, that's a conversation we're always happy to have.
Yes. Mutual One is exclusive to our support plans — it's built so tightly into how we run and look after Craft sites that the two aren't sold apart. The platform and the people behind it are one offering, which is what keeps everything working as it should.
Yes. We work with agencies to support your clients' Craft sites and run the Mutual One marketing platform on them — with optional white labelling, so it all stays under your brand. Take a look at Agency Partnerships for how that works.
Normally within days. We handle it end to end — audit, install, configure, test and brief your team — so you don't touch the technical work. Every project is different, and we'll walk you through the steps when we talk.
Hosting is a usage-based add-on, priced on your traffic and storage. We organise and fully manage it through a trusted partner, or work with your existing host if it meets the specs.
You do. Your site, your content and your data remain entirely yours. Analytics are stored on your own server rather than shipped to a third party, so nothing about your visitors leaves your control.
Support is available 9am–5pm, Monday to Friday, excluding English bank holidays. For most issues — questions, content help, minor fixes — this covers everything you'll need.
Need extended coverage or faster response times? We offer an out-of-hours priority SLA — get in touch and we'll put together the right arrangement.
Yes — plans are flexible. You can add or drop Mutual One tools, add editor seats, or bring in extra design and development time as your needs change. We'll review it together at your regular catch-ups.
Whichever ones suit your site. Rather than a one-size-fits-all bundle, we pick the Mutual One tools that make sense for you — not everything is right for every site, and we'd rather you didn't pay for tools you won't use. Plans that include AI features come with a monthly AI credit allowance, and you can top up any time if you need more.
The £100 plan covers the essentials — support, maintenance and some of the core Mutual One tools. When you want hands-on work — new design, development, optimisation — you add human time to your retainer at £100 an hour, as much or as little as you need. Scale it up for a busy month, back down when things are quiet.
Yes — unused time rolls over for three months at a time, so you can save it up for a bigger piece of work rather than spending it piecemeal.
Your Craft site itself continues to work normally — the CMS, your content and everything visitors see are unaffected. What stops is the Mutual One layer on top: analytics, AI features, Content Feedback and the other platform tools.
We remove Mutual One cleanly and hand the site back stable, so nothing is left half-removed. The site, its content and its data are yours to take with you.
We'll be in touch shortly. In the meantime, if you haven't already, why not watch the tour of how the Mutual One marketing platform can help you grow: