Craft CMS Support & Maintenance

The team and tools to get more from your site

Mutual One is our managed support service plus a marketing platform, built right into Craft CMS — so your site works harder, and you work smarter.

Video: A tour of the Mutual One marketing platform in Craft CMS (11:37)

Sound familiar?

Always waiting on a developer

A copy tweak, a new page, a quick layout change — each one needs a developer, a quote and a slot in the queue, so your site lags behind the business.

A developer's on call every working day — so your request gets picked up, not parked.

Slow, faceless support

Raise an issue elsewhere and you're stuck in a queue, waiting days for a reply from someone who doesn't know your site.

We usually reply within 30 minutes during working hours.

The admin never stops

Licences, plugin subscriptions, hosting, renewals — a pile of invoices from different vendors, and no clear answer to who's responsible for what.

We take it all on: one team, one bill, one point of contact.

Falling behind

AI search, new SEO and optimisation techniques, accessibility rules — keeping up is a full-time job, and it's easy to quietly fall behind.

We stay across AI search, SEO and accessibility — and put what works into your site.

Flying blind

You can see a visitor count, but not which companies are looking, what's resonating or what's driving people away.

We surface that intelligence right inside your CMS.

Is it safe and sound?

Unpatched Craft, expired licences, cookie reports no one's reviewing, no monitoring — too often you only find out something's wrong once it's too late.

We monitor around the clock, back up daily, and stay on top of patches, fixes and cookie consent.

Support is excellent — I generally get a response within 30 minutes, so I know the request has been received and, if not already fixed, it is being worked on.
2026 Customer Survey

What's part of Mutual One?

Service & support

Technical support

A responsive team on hand for fixes, questions and changes — 9am–5pm, Monday to Friday.

Training

Hands-on sessions that get your team confident across the CMS and every tool in the platform.

Hosting

Fast, secure, fully-managed Craft hosting — backups, scaling and SSL all handled.

Design

New sections, pages and campaigns shaped to fit your brand and your existing site by our design team.

Development

From small tweaks to new features, built directly into your Craft site — properly, and to last.

Catch-ups

Regular calls to review performance, plan upcoming work and keep the site moving with the business.

Custom reporting

Tailored reports pulling the metrics you care about into one place, on the schedule that suits you.

AI & Intelligence

AI Alt Text Generation

Every uploaded image gets descriptive alt text written automatically. Better for accessibility, better for search, zero extra effort.

AI Spelling & Grammar

Advanced AI reviews your copy as you write, catching errors and improving clarity before anything goes live.

AI Accessibility Review

Automatically audit your content for accessibility issues, with clear recommendations to fix them before users hit them.

AI SEO Keyword Optimiser

Real-time keyword analysis as you write. Understand how your content maps to search intent and where to improve.

AI Summaries

Generate concise summaries for blog posts and entries — used at the top of content and for SEO meta descriptions.

AI Translations

Translate entries individually or in bulk across languages. Set a canonical language and auto-translate on save.

Audience Lens

Give the AI a persona and a goal. It reviews your page from their perspective and gives specific, actionable fixes.

AI Focal Point

Automatically detects the key subject of an image — faces, products, focal areas — and sets the crop point correctly.

Vector Search

Builds a searchable vector database of your content, so site search understands what people mean, not just the words they type. Visitors find the right page even when they don't know the exact term for it.

AI Chatbot

A chatbot that answers from your real content, not a generic model. It draws on Vector Search to stay accurate and on-message, so visitors get a straight answer without hunting through the site.

AI Assistant

An AI agent built into the CMS you can just talk to. Ask it for insights, tell it to make changes, or get technical support on the spot — running the platform by conversation instead of hunting through menus.

Analytics & Insights

Built-in Analytics

Privacy-first analytics inside your CMS. No cookie banner, no data leaving your site. Real web vitals, AI crawler tracking, navigation paths.

Content Feedback

A thumbs up/down widget on any page. See what underperforms and whether your improvements are working over time.

Company Leads

Soon

See which companies are visiting your website — the organisations behind anonymous traffic. Know where to focus outbound attention.

Weekly Digests

A summary of everything happening on your website, delivered to your inbox every week — analytics, feedback, flagged content.

SEO & Discoverability

Mutual SEO

Soon

A full SEO suite with a strong focus on GEO and E-E-A-T. AI-powered schema recommendations and next-generation search optimisation.

Auto Link

Define a phrase and a destination once. Mutual One automatically creates internal links every time that phrase appears.

LLMs.txt

Automatically generates an LLMs.txt file so AI search engines can properly understand your site — a first-mover advantage.

WebMCP

Support for the emerging Web MCP standard, so AI agents can read and act on your content the way it's meant to be read. Set it up now and you're ready while the rest of the web is still catching up.

Redirect Manager

Manage all your redirects in one screen. 404s are flagged automatically, and redirects created without developer intervention.

UTM Generator

Build and manage UTM tracking codes directly inside the CMS, attached to entries. No more spreadsheets or guessing.

Short Links

Create and manage short links from within the CMS. Track clicks, update destinations without changing the URL.

QR Manager

Generate branded QR codes with editable destinations — change where they point after printing, with click tracking built in.

Content Operations

Content Ideas

A dedicated pipeline for planning content. Capture ideas, build your backlog, and convert any idea into a new entry with one click.

Refresh Radar

Set review windows for any content — legal pages, policies. Get notified when content is due, with a full paper trail.

Approval Process

A configurable content approval workflow. Route content through review stages before it goes live, with sign-off tracking.

Forms

Build and manage forms inside the CMS, with every submission stored alongside your content. Webhooks push new entries straight to your CRM, email tools or wherever else they need to go.

Asset Resizing

Oversized images are resized automatically on upload, with a copy of the full-resolution original kept safe. Lighter, faster pages for visitors — and the big version there when you need it.

Asset Usage

See exactly which assets are actively used across the CMS and where they appear. Stop wondering if it's safe to delete something.

Social Feeds

Soon

Pull in content from your social channels and surface it on your website. Always fresh, automatically updated.

CMS & Governance

Managed CMS Updates

Your Craft install and plugins are kept up to date — at minimum every 30 days, with critical security patches fast-tracked.

Licence Management

We track and renew every Craft and plugin licence your site relies on, and handle the billing — so nothing lapses and it all arrives on a single invoice from us.

The One Panel

Press ⌘J anywhere in the CMS to instantly jump to any content, feature or setting. Stop navigating menus — just type.

Audit Log

Every action in the CMS is logged. Know exactly who changed what, and when, for compliance and debugging.

Single Sign-On

Connect your SSO provider to the CMS admin. Enforce SSO-only login and give each team member an individual account.

Maintenance Mode

When planned downtime is needed, serve the correct HTTP responses — so your SEO rankings aren't affected during updates.

Cookie Consent

A built-in CMP for GDPR, CCPA and more. Granular categories, consent statistics, and AI-powered cookie detection.

Turnstile Protection

Cloudflare Turnstile stops spam and bots at the door — no puzzles, no image grids, nothing for real visitors to solve. Keeps your Forms and logins clean without the friction of a captcha.

CSP Manager

Manage your Content Security Policy from within the CMS, with a live violations dashboard to resolve issues early.

Uptime Monitoring

Round-the-clock monitoring of availability — we're alerted the moment your site goes down, so we can get on it quickly.


Your site's data, joined up where you work

You've probably got data already — but it's scattered across tools, and none of it tells you what to do next. Mutual One brings your analytics, SEO, redirects and content feedback together inside the CMS and surfaces what's worth acting on — so you make smarter calls in less time, not more dashboards to check.

  • No cookie banner required

    Privacy-first by design. Data stays on your server. No GDPR headaches.

  • AI company & traffic tracking

    See which AI companies crawl your site and which LLMs send you traffic — invaluable as AI search grows.

  • Real user Core Web Vitals

    Real performance data from actual visitors, with page-level breakdowns — so you know exactly what to fix.

  • Weekly Digests to your inbox

    Every Monday: traffic, top content, feedback scores and flagged issues — without opening the CMS.

This week's overview

Visitors
4,821
12% vs last week
Avg LCP
1.8s
improved
AI crawlers this week
GPTBot
312
ClaudeBot
208
PerplexityBot
124
From £100 / month

Support, plus the tools your site needs

Every plan starts with managed Craft CMS support and maintenance. From there we bundle the Mutual One tools that suit your site — so you're not paying for things you won't use. We'll shape a plan and a price together on your demo call.

Book a demo

All prices exclude VAT.

Up and running in days, not months

01

We audit your site

We review your existing Craft setup, check your version and scope the install. If you need a Craft 5 upgrade first, we'll quote it separately.

02

We do the setup

Our team installs and configures all of Mutual One on your site. You don't touch a thing. We test everything and brief your team.

03

You take control

Log into the CMS you already know. Your tools are right there — connected, configured and working from day one.


Site down, hacked or broken right now?

You don't need to be a client. We'll pick it up, work out what's happened and get your Craft site back on its feet.

Get emergency SOS support

Frequently Asked Questions

No problem. If you're still on Craft 3 or 4, we handle the full upgrade to Craft 5 first — including a plugin compatibility review, testing and QA — before setting Mutual One up. The upgrade is quoted separately, and we'll talk it through on your demo call.

Almost always, yes. We regularly take over Craft sites built by other agencies and developers. We start with an audit to understand how it's put together, flag anything that needs attention, then bring it under our support and set Mutual One up.

Mutual One is built specifically for Craft CMS, so the platform needs a Craft site to run on — that's where we specialise and where we focus. If you're on another platform and thinking about moving to Craft, that's a conversation we're always happy to have.

Yes. Mutual One is exclusive to our support plans — it's built so tightly into how we run and look after Craft sites that the two aren't sold apart. The platform and the people behind it are one offering, which is what keeps everything working as it should.

Yes. We work with agencies to support your clients' Craft sites and run the Mutual One platform on them — with optional white labelling, so it all stays under your brand. Take a look at Agency Partnerships for how that works.

Normally within days. We handle it end to end — audit, install, configure, test and brief your team — so you don't touch the technical work. Every project is different, and we'll walk you through the steps on your demo call.

Hosting is a usage-based add-on, priced on your traffic and storage. We organise and fully manage it through a trusted partner, or work with your existing host if it meets the specs.

You do. Your site, your content and your data remain entirely yours. Analytics are stored on your own server rather than shipped to a third party, so nothing about your visitors leaves your control.

Support is available 9am–5pm, Monday to Friday, excluding English bank holidays. For most issues — questions, content help, minor fixes — this covers everything you'll need.

Need extended coverage, faster response times or a guaranteed SLA? We offer enterprise support too — bring it up on your demo call and we'll put together the right arrangement.

Yes — plans are flexible. You can add or drop Mutual One tools, add editor seats, or bring in extra design and development time as your needs change. We'll review it together at your regular catch-ups.

Whichever ones suit your site. Rather than a one-size-fits-all bundle, we pick the Mutual One tools that make sense for you — not everything is right for every site, and we'd rather you didn't pay for tools you won't use. Plans that include AI features come with a monthly AI credit allowance, and you can top up any time if you need more.

The £100 plan covers the essentials — support, maintenance and some of the core Mutual One tools. When you want hands-on work — new design, development, optimisation — you add human time to your retainer at £100 an hour, as much or as little as you need. Scale it up for a busy month, back down when things are quiet.

Yes — unused time rolls over for three months at a time, so you can save it up for a bigger piece of work rather than spending it piecemeal.

Your Craft site itself continues to work normally — the CMS, your content and everything visitors see are unaffected. What stops is the Mutual One layer on top: analytics, AI features, Company Leads, Content Feedback and the other platform tools.

Because Mutual One integrates into your codebase, there's an exit fee to cleanly remove it and leave your site stable. We're always transparent about this upfront — it ensures your site is properly handed back, not left half-removed.

See what Mutual One can do for your site

Emma Andrew

Book a 45-minute demo with Emma and Andrew

Emma, Operations Director · Andrew, Technical Director

© 2026 Mutual. All rights reserved. Mutual is a trading name of We Make Stuff Ltd, a company registered in England & Wales (No. 10364574). VAT No. 249706085.